Once you have placed your order with us, you will receive a confirmation email. If you haven't received this please check your spam email folder.
UK Standard Shipping: 5 - 7 working days
UK Express Shipping: 1 - 3 working days
EU Tracked & Signed: 3 - 8 working days - Tracking details provided
Worldwide Tracked & Signed: 3 - 15 working days. - Tracking details provided
If you are having trouble tracking your order or if you haven't received your order, please contact: firstname.lastname@example.org with your order number and within 14 days of placing your order. Please note express shipping timeframe does not apply when ordering personalised items.
RETURN & EXCHANGE POLICY
Once purchased, we cannot exchange OR refund any of our phone cases which are either in the sale, or a 'mystery case'.
If your case has arrived faulty or damaged we must be notified of this within a 14 day period. Please contact us immediately so we can resolve the problem, Customer service email: email@example.com with your order number and photographs of the case.
We offer a 14 day from delivery return or exchange policy. Please note: customers are responsible for all fees involved. Items must be returned in original packaging and unmarked.
BREXIT/ CUSTOM CHARGES
Due to the new regulations there is a possibility of custom and Import charges. If your parcel is charged, it is up to the person receiving the parcel to cover these costs. Unfortunately, these charges are out of TheFoneCaseCompany's hands, and vary widely from country to country, so we're unable to predict what your particular charges may be. For more accurate information, we would suggest getting in touch with your local customs office so you're not surprised if there are any unexpected delivery charges at your end.
CARING FOR YOUR CASE
Please be advised when taking off your phone cover, first push through the camera hole then off the corner to prevent the case being damaged. Your case is built to withhold drops however in some situations either your case may take a hit.
Please note: Although our cases are designed with protection as a priority, unfortunately no phone case is indestructible and The Fone Case Company does not warrant our phone cases will protect your phone against all circumstances.